Contact
Have a question about an order, a size or a return? Send us a message below and we'll get back to you within 24 hours on business days.
If you already have an order, it helps to include your order number. It's at the top of your confirmation email and it lets us pull up your details straight away.
Email: info@elliotsway.com
Phone: +61 7 5241 4925
Customer service: Monday to Friday, 9am to 6pm (AEST)
Saturday and Sunday: closed
Wondering where your parcel is? You can follow it yourself on our Track Your Order page.
Business details
Store: Elliot's Way
Company: Senft Media LTD, Charilaou Xylophorou 13, 4103 Agios Athanasios, Limassol, Cyprus
Australian warehouse: 13-15 Normanby Ave, Sunshine North VIC 3020, Australia (not a return address)
Company number: HE 483732
Please don't send returns to the warehouse address. Returns need an approved request first, and we'll email you the return address then. See our Return & Refund Policy.
Frequently Asked Questions
How is my order shipped?
Every order ships free with Australia Post. Once it's on its way, you'll get a tracking link by email so you can follow it every step of the way on our Track Your Order page.
Can I return my order?
Of course. You can return your order within 30 days of delivery, no questions asked. Just reach out to our team and we'll walk you through the simple process.
How do I choose the right size?
Check the Size Fit indicator on the product page. It shows how each piece fits compared to your regular size, based on real customer feedback. You get a free replacement in the correct size. You will only cover shipping.
Is my payment secure?
Yes. All payments are processed through secure, encrypted checkout. We accept Visa, Mastercard, Maestro, Apple Pay, Google Pay and Shop Pay.
Is shipping free?
Yes, shipping is free with every order, with no minimum purchase required.
Have another question?
Email us at info@elliotsway.com, or visit our Contact page. Our team is here to help with anything, from sizing questions to order issues.