Shipping policy

Last updated: 19 September 2026.

Every order placed on Elliot's Way ships free, anywhere in Australia.

Where we ship

We ship Australia-wide, including Tasmania and the Northern Territory. We don't ship outside Australia, and we can't ship to parcel forwarders.

Processing time

Orders are packed and handed to the carrier within 1 to 3 business days. Our cut-off is 1pm (AEST): an order placed before 1pm on a business day goes into processing that same day. Placed after 1pm, on a weekend or on a public holiday, it goes into processing the next business day.

Transit time

Once your parcel is with the carrier, delivery takes another 3 to 10 business days.

Total delivery time

From placing your order to receiving it, allow 4 to 13 business days in total. This is an estimate, not a guarantee. Weather, carrier delays and busy periods can add a few days.

Who delivers

We ship with Australia Post. Delivery times can run longer to regional and remote areas.

Shipping costs

Free shipping on every order, with no minimum spend. The price shown on the product page is the price you pay at checkout. We add no handling fees, and there are no customs or import charges for delivery within Australia.

Tracking your order

As soon as your parcel is with the carrier you'll get a confirmation email with a tracking number. The first update can take up to 24 hours to appear. You can also follow your parcel on our Track Your Order page. If tracking hasn't moved for more than five business days, email us at info@elliotsway.com and we'll chase it up.

Orders in multiple parcels

If an order contains several items it may arrive in more than one parcel, and not necessarily on the same day. Each parcel has its own tracking number, and a split delivery never costs you extra.

Incorrect address

Please check your delivery address before confirming your order. If you spot a mistake, email us at info@elliotsway.com within 12 hours: if the parcel hasn't left yet, we'll correct it. Once it's with the carrier the address can't be changed. A parcel returned to us because of a wrong or incomplete address is refunded on arrival, less the cost of the return leg.

Lost or damaged parcels

If a parcel goes missing in transit or arrives damaged, contact us at info@elliotsway.com within 14 days of the estimated delivery date, with a photo if the item is damaged. We'll either resend the item or refund you in full, whichever you prefer, at no cost to you. Nothing here limits your rights under the Australian Consumer Law. See our Return & Refund Policy.

About our warehouse

Our Australian warehouse is at 13-15 Normanby Ave, Sunshine North VIC 3020, Australia. This is not a return address. Returns need an approved request first, and we'll email you the return address then. See our Return & Refund Policy.

Contact

Store: Elliot's Way
Company: Senft Media LTD, Charilaou Xylophorou 13, 4103 Agios Athanasios, Limassol, Cyprus
Australian warehouse: 13-15 Normanby Ave, Sunshine North VIC 3020, Australia (not a return address)
Company number: HE 483732
Email: info@elliotsway.com
Phone: +61 7 5241 4925
Customer service: Monday to Friday, 9am to 6pm (AEST)
Saturday and Sunday: closed

We aim to respond within 24 hours.

Have a question? Contact us here.