Refund policy

Last updated: 19 September 2026.

You have 30 days from the day your order is delivered to request a return, for any reason.

Your rights under Australian Consumer Law

Our 30-day guarantee sits on top of your rights under the Australian Consumer Law, it doesn't replace them. If an item is faulty, not as described, or doesn't do what it's supposed to, you're entitled to a repair, replacement or refund under those guarantees, and nothing in this policy limits that.

Return conditions

The item needs to be in the condition you received it: unworn, unwashed, with all tags attached and in its original packaging. Keep your order number or proof of purchase handy.

How to start a return

Email us at info@elliotsway.com with your order number, the item, and the reason for the return. We reply within 24 hours. Once your return is approved we'll email you the return address and instructions. Our Sunshine North warehouse doesn't accept returns, and we don't publish a public return address. A parcel sent back without an approved request can't be accepted or refunded.

Wrong size? You get a free replacement

If an item doesn't fit, you don't have to buy it again. Email us with your order number and the size you need. If it's in stock, we send you the replacement in the correct size for free — you only cover the shipping cost of the new item, not the original. If your size isn't available, you can easily return or exchange the item.

Who pays for return shipping

You cover return shipping if you changed your mind, ordered the wrong size, or simply decided not to keep the item. We cover it in full if the item arrived damaged or faulty, or if we sent the wrong item. In that case the return is free and we either replace the item or refund you in full.

We never charge a restocking fee, whatever the reason for the return.

An item arrives damaged or wrong

Check your order as soon as it arrives. If something is faulty, damaged or incorrect, email us at info@elliotsway.com within 14 days of delivery with your order number and a photo of the problem. We'll look into it and sort it out at no cost to you.

Items we can't take back

For hygiene and safety reasons we can't accept returns on items sent back without tags, or that have been worn, washed or altered. If you're not sure whether an item qualifies, email us before sending it back.

Exchanges

Want a different size or colour? Email us with your order number and the item you'd like. If it's in stock we ship it straight away, without waiting for the original item to reach us, and you then have 14 days to send the original back in resalable condition. If it's no longer available we refund you in full instead. You never pay upfront for a second order just to exchange an item.

Refunds

Once we receive and check your return, we'll email you to confirm your refund has been approved. The refund goes back to your original payment method within 10 business days of that confirmation. Allow extra time for your bank to show the amount on your statement. If more than 15 business days have passed since our confirmation and you still don't see it, email us at info@elliotsway.com and we'll chase it with our payment processor. Since original shipping was free, nothing is deducted for it. If we covered the return cost because the item was damaged, faulty or wrong, that isn't deducted either.

Cancelling an order

You can cancel free of charge within the first hour of placing your order: email us as soon as possible at info@elliotsway.com with your order number. After that the order goes into processing and can't be cancelled, but it's still eligible for a return under the conditions above.

See also our Shipping Policy and our Terms of Service.

Contact

Store: Elliot's Way
Company: Senft Media LTD, Charilaou Xylophorou 13, 4103 Agios Athanasios, Limassol, Cyprus
Australian warehouse: 13-15 Normanby Ave, Sunshine North VIC 3020, Australia (not a return address)
Company number: HE 483732
Email: info@elliotsway.com
Phone: +61 7 5241 4925
Customer service: Monday to Friday, 9am to 6pm (AEST)
Saturday and Sunday: closed

We aim to respond within 24 hours.

Have a question? Contact us here.